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Privacy Policy
Effective Date: Jan 05, 2023
Last Updated: May 15, 2026
Datum Information Technology LLC (“Datum”,“we”, “our”, or “us”) is committed to protecting the privacy, confidentiality,and security of personal and business information processed through ourwebsites, software platforms, mobile applications, APIs, communication systems,integrations, and related services, including Jenni Logistics and associatedproducts.This Privacy Policy explains how Datumcollects, uses, processes, stores, shares, and protects information whenindividuals, businesses, merchants, delivery companies, partners, and end usersaccess or use our services.By accessing or using our services, youacknowledge and agree to the practices described in this Privacy Policy.
1. Definitions
For purposes of this Privacy Policy:
“Services” means all software, websites, APIs, applications, platforms, communication systems, integrations, and related services operated by Datum.
“User” means any person or entity accessing or using the Services.
“Business Customer” means merchants, delivery companies, organizations, or commercial entities using Datum services.
“Personal Information” means information that identifies or can reasonably identify an individual.
“Processing” means collection, storage, use, disclosure, transfer, analysis, deletion, or handling of information.
“Meta Platforms” refers to Meta Platforms, Inc. and its affiliated services including Facebook and WhatsApp Business Platform.
2. About Datum & Our Services
Datum Information Technology LLC develops andoperates SaaS solutions, operational management systems, logistics software,communication integrations, APIs, mobile applications, and business automationplatforms.
Our services may include:
Logistics and delivery management systems
Merchant management systems
Mobile applications for merchants and representatives
Real-time tracking systems
Financial reconciliation tools
WhatsApp Business integrations
Meta Platform integrations
APIs and automation systems
Customer communication systems
Analytics and reporting solutions
Cloud-hosted infrastructure and operational tools
Datum may act as:
A technology provider
A platform operator
A data processor
A service provider
depending on the nature of the services beingprovided.
3. Scope of This Policy
This Privacy Policy applies to:
Datum websites
Mobile applications
APIs and integrations
Jenni Logistics and related products
Cloud-hosted systems
Communication services
WhatsApp Business integrations
Meta integrations
Customer support channels
This Privacy Policy applies whether usersaccess services through:
Mobile applications
Websites
APIs
Dashboards
Third-party integrations
Embedded systems
4. Information We Collect
Datum may collect the following categories ofinformation:
A. Personal Information
Full name
Phone number
Email address
Username and account credentials
Business contact information
Company information
Billing and payment information
Profile information
B. Location Information
With user permission, our applications maycollect precise or approximate geographic location information for purposesincluding:
Delivery tracking
Route optimization
Operational management
Order fulfillment
Fleet monitoring
Location-based services
Location access may occur while the applicationis active or running in the background depending on enabled features andpermissions granted.
C. Device & Technical Information
We may collect:
D. Usage Information
We may collect information regarding:
Features used
Login activity
Session duration
Navigation behavior
System interactions
Operational actions
Preferences and settings
Performance metrics
E. Business & Operational Data
Depending on the services used, Datum mayprocess:
Shipment and order information
Merchant records
Customer contact details
Delivery records
Financial reconciliation information
COD records
Operational performance data
Branch and representative information
F. Communication Information
Where communication features are enabled, Datummay process:
Customer support requests
Notification preferences
Messaging metadata
Business communication records
Automated communication activity
5. Permissions & Device Access
Depending on platform functionality, ourapplications may request access to certain device permissions, including:
Location Access
Used for:
Camera Access
Used for:
Storage Access
Used for:
Notification Access
Used for:
Operational alerts
Order updates
Service notifications
Communication delivery
Contacts Access
Where enabled and authorized by users, contactaccess may be used to facilitate communication or operational workflows.Users may control device permissions throughdevice settings.
6. WhatsApp Business Platform & MetaIntegrations
Datum may provide integrations with MetaPlatforms products and services, including:
As a technology provider, Datum may processbusiness-related information necessary to:
Enable communication services
Support onboarding processes
Facilitate automation workflows
Route messages
Enable customer interactions
Provide operational and reporting functionality
Datum does not sell WhatsApp conversationcontent or private communications.
Information processed through Meta integrationsmay include:
Business account identifiers
Phone number identifiers
Messaging metadata
Communication logs
Customer interaction records
Business onboarding information
Businesses using Datum services are responsiblefor:
Obtaining required customer consent
Complying with applicable laws
Complying with Meta Platform policies
Communication Maintaining lawful communication practices delivery
7. How We Use Information
Datum may use collected information to:
Provide and maintain services
Operate logistics and operational systems
Enable communications and integrations
Authenticate users
Process transactions
Improve platform functionality
Personalize user experience
Analyze performance and usage trends
Detect fraud or unauthorized activity
Secure infrastructure and systems
Provide customer support
Enforce policies and agreements
Comply with legal obligations
Improve reliability and scalability
8. Legal Bases for Processing
Depending on applicable laws, Datum may processinformation based on:
User consent
Contractual necessity
Legitimate business interests
Legal obligations
Security and fraud prevention purposes
Service delivery requirements
9. Sharing & Disclosure of Information
Datum does not sell personal information.
Information may be shared in limited circumstanceswith:
Cloud hosting providers
Infrastructure providers
Analytics providers
Communication service providers
Payment processors
Integration partners
Business customers authorized by users
Governmental or legalauthorities where required by law
Information may also be disclosed:
To protect rights, security, or property
To investigate misuse or fraud
During mergers, restructuring, or acquisitions
To comply with legal obligations
All disclosures aremade only where reasonably necessary.
10. Data Retention
Datum retains information only for as long asreasonably necessary to:
Retention periods may vary depending on:
The type of information
Legal requirements
Operational requirements
Platform functionality
11. Data Security
Datum implements commercially reasonableadministrative, organizational, and technical safeguards designed to protectinformation against:
Unauthorized access
Disclosure
Misuse
Alteration
Loss
Destruction
Security measures may include:
Encrypted communications
Authentication systems
Role-based access controls
Infrastructure monitoring
Secure cloud hosting
Access logging
Internal security controls
However, no method of electronic transmissionor storage can guarantee absolute security.
12. International Data Transfers
Information may be processed, stored, or transferredthrough infrastructure and service providers located in multiple countries.By using the Services, users acknowledge thatinformation may be processed outside their country of residence where dataprotection laws may differ.Datum takes reasonable measures to protecttransferred information.
13. User Rights & Choices
Depending on applicable laws and platformfunctionality, users may have rights to:
Access information
Correct inaccurate information
Request deletion
Withdraw permissions
Restrict certainprocessing
Object to certain uses
Request data export where applicable
Manage communication preferences
Requests may be submitted using the contactdetails below.
14. Data Deletion Requests
Users and businesses may request deletion ofeligible information by contacting:
support@wedatum.co
Deletion requests may require identityverification.
Certain information may be retained wherenecessary for:
Legal compliance
Security purposes
Fraud prevention
Operational continuity
Contractual obligations
15. Cookies & Analytics
Datum websites and services may use:
Cookies
Analytics technologies
Session identifiers
Diagnostic tools
These technologies may be used to:
Improve functionality
Analyze usage
Enhance security
Maintain sessions
Improve performance
Users may managecertain cookie settings through browser controls
16. Third-Party Services & Integrations
Datum services may integrate with third-partyplatforms and services including:
Third-party services operate under their ownterms and privacy policies.Datum is not responsible for privacy practicesof third-party services outside its control.Users should review applicable third-partypolicies separately.
17. Business Customers Responsibilities
Business customers using Datum services areresponsible for:
Obtaining necessary permissions and consents
Maintaining lawful processing practices
Ensuring compliance with applicable laws
Maintaining appropriate security controls
Using communication systems responsibly
Complying with Meta and WhatsApp policies where applicable
Datum acts as a technology provider andoperational platform and does not assume responsibility for unlawful use of theservices by third parties.
18. Children’s Privacy
Datum services are not directed toward childrenunder the age required by applicable local laws.Datum does not knowingly collect personalinformation from children without appropriate authorization.If we become aware of unauthorized collectioninvolving children, we may take reasonable steps to remove such information
19. Changes to This Privacy Policy
Datum may update this Privacy Policyperiodically.Updated versions will be published on officialDatum websites with revised effective dates.Continued use of the Services after updatesconstitutes acceptance of the revised Privacy Policy.
20. Contact Information
Datum Information Technology LLC
Official Website:
https://wedatum.co
For privacy andsupport related inquiries:
support@wedatum.co
For legal inquiries:
legal@wedatum.co
